Privacy Policy

At Karlen, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, communicate with us, or interact with us through our social platforms.

By accessing or using our services, you agree to the terms described in this policy.

Scope of This Policy

This Privacy Policy covers:

  • The personal and non-personal data we collect

  • How and why we use your data

  • When and with whom we share your data

  • Your rights and control over your information

  • Our data protection and security practices

Information We Collect

1. Personal Information

Information that directly identifies you, including:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping and Billing Address

  • Payment Method Details (processed securely through authorized payment gateways only)

2. Non-Personal Information

Information collected to enhance your browsing experience, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time spent, and website usage behavior

3. Social Media Data

When you interact with Karlen via platforms such as Instagram or WhatsApp, we may collect:

  • Your profile name or username

  • Publicly available contact information

  • Messages, comments, or product-related inquiries

Purpose of Data Collection

We collect and use your information to:

  • Process, confirm, and deliver your orders

  • Provide order updates, shipping notifications, and customer support

  • Send promotional offers, newsletters, and updates (only with your consent)

  • Improve website performance, design, and user experience through analytics

  • Comply with applicable laws, regulations, and legal obligations

  • Detect, prevent, and address fraud, misuse, or unauthorized access

Information Sharing

We respect your privacy and do not sell, rent, or trade your personal data. However, your information may be shared with trusted third parties for limited purposes, including:

  • Payment Gateways – to securely process payments

  • Courier & Logistics Partners – for order delivery and shipment tracking

  • Legal or Regulatory Authorities – when required by law

  • Security & Fraud Prevention Partners – to prevent unauthorized or fraudulent activity

All third-party partners are contractually obligated to maintain strict confidentiality and data protection standards.

Secure Payments

All payments made on karlen.in are processed through PCI-DSS compliant and encrypted payment gateways such as Razorpay or other authorized providers.

Karlen does not store or access your card, UPI, or banking details. All payment information is securely transmitted using encryption protocols.

Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption for secure data transmission

  • Secure servers with restricted access

  • Regular monitoring, updates, and security audits

While we take reasonable precautions, no digital system is completely immune to cyber threats. Users are advised to:

  • Use strong and unique passwords

  • Avoid sharing login credentials or payment details with anyone

Data Retention and Your Rights

We retain personal data only for as long as required for operational, legal, or security purposes.

You have the right to:

  • Request access to your personal data

  • Request correction, updating, or deletion of your information

  • Withdraw consent for marketing communications at any time

Note: Withdrawal of consent may affect certain services such as order updates, returns, or account-related features.

Updates to This Policy

Karlen reserves the right to update or modify this Privacy Policy at any time.
Any changes will be reflected on this page with an updated effective date.
Continued use of the Website after updates constitutes acceptance of the revised policy.

Business Transfers

In the event of a merger, acquisition, restructuring, or asset transfer, your personal data may be transferred to the new entity while remaining subject to the same privacy protections outlined in this policy.

Disclaimer

While Karlen takes all reasonable steps to protect user data, we shall not be held liable for unauthorized access resulting from:

  • User negligence

  • Phishing or social engineering attacks

  • External factors beyond our reasonable control

Contact Us

For privacy-related questions, concerns, or data requests, please contact:
📧 Email: customercare.karlen@gmail.com